Refund & Return Policy
At TOD Sarees, we strive to ensure our customers receive high-quality, beautiful premium sarees. Our policy is designed to be transparent and straightforward to ensure your shopping experience remains sophisticated and reliable.
Returns for Damaged Products
We take great care in packaging our premium sarees. However, if you receive a product that is damaged or defective, we are here to help.
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If your package appears damaged when delivered, please record the package condition as part of your unboxing video before opening the package.
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The unboxing video is required for raising a damaged-product return request.
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Please ensure you report any damage within 48 hours of delivery.
How to Request a Return
- Email us at todsarees@gmail.com with your order number.
- Attach clear photos or a short video showing the damage.
- Provide a brief description of the issue encountered.
Inspection and Approval
Once your return request is received, our quality control team will inspect the provided evidence. Approved returns will be processed for a replacement or refund within 7-10 business days.
No Returns for Change of Mind
As we offer a curated range of sophisticated, professional apparel, we do not accept returns or exchanges for change of mind. We encourage customers to review fabric details and sizing carefully before purchase.
Refunds
- Approved refunds are credited to the original payment method.
- Standard processing times apply based on your financial institution.
- A confirmation email will be sent once the refund is initiated.
Contact Us
Email: todsarees@gmail.com
Phone: +91 92 92 530 222
Address: 770, Sreeragam, Choorakode PO, Adoor, Kerala, 691551